Download Log Files for BlastIQ Mobile

If you experience an error while using BlastIQ Mobile (such as an application crash) it is very helpful to send the BlastIQ Support team the log files for the application. The log files can provide important information to the developers to help them fix the problem.

  1. On the tablet device, navigate to C:\ProgramData\BlastIQ_Local\Logs
  2. Attach the text files from that folder to the BlastIQ support ticket when you report the problem.

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Note: If you cannot find the ProgramData folder in the C:\ drive, it may be hidden. Follow these steps to view hidden files and folders on your device. https://support.microsoft.com/en-au/help/4028316/windows-view-hidden-files-and-folders-in-windows-10

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